Existing Patient – Billing Insurance Question

Caller: I have a question about this statement that you sent me.

Team Member’s Response: Certainly (sir or Ma’am), can I get your first and last name?

Caller: Jack Butler

Team Member’s Response: Thanks Mr. Butler. I am going to pull up your account information right now and forward it over to the billing department. (Team member’s name) from the billing department will return your call within two hours. Is there anything else that I can help you with Mr. Butler?