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Front Office
- Checking In
- Presenting/Scheduling Treatment
- Transitioning from Reception to Treatment Room
- Seating a Patient in the Treatment Room
- Introduction to the Doctor
- Checking Patients Out
- Scheduling Protocol
- Scheduling To Goal
- X-Factor Scheduling Times
- Late Protocol
- Cancellation Protocol
- Confirmation Policy
- Scheduling Coordinator Checklist
- How to Run End of Day
- Treatment Coordinator EoD Checklist
- Financial Guidelines & Arrangements
- Financial Guidelines
- Financial Arrangement Options
- Invisalign Financial Arrangements
- Insurance Verification
- How to Send X-Rays and Images Via Email
- Production Write-offs/Adjustments Guide
- Accounts Receivable Protocols and Scripts
- Stop Cancellations
- Managing the LED Sign
- How to Present Cherry Financing
- Sending X-Rays
- Office Closed Protocol
- Office Closure Protocol
- Eddson – Confirming Appointments
- Eddson – Cancelling Appointments
- Eddson – Sending Prescriptions
- Eddson – Moving Appointments
- Eddson – Adding a Contact Note
- Eddson – Looking Up a Patient
- Eddson – Adding a New Patient to an Existing Account
- Eddson – Adding a New Patient (Responsible Party)
- Eddson – Adding Simple Conditions and Treatment Planning
- Phone Call Script 3 – Price Shopper
- Simple Check Out (No Payment, No Treatment Plan)
- Check Out with Payment
- Processing a Perio Referral
- Processing an Endo Referral
- How to access Document Library
- Opening Office Protocol
- How to Register Protection Plans on Dental Warranty
- New Patient Flow Chart
- Referral Letter Flow Chart
- Patient Appointment Statuses
- Adding Profile Picture to Patients
- Taking a Pre-Payment
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